TURN AROUND TIME

Current processing times are 4 days for prints and 10 days for framed prints.

We work around the clock to get your orders out as soon as possible!

If there is a problem with your order, please get it touch with us as soon as possible, so we can address your concerns.

All email correspondence is responded to within 24 hours Monday-Friday.

For courier tracking numbers, please use the tracking number provided to you in your order updates (check your junk mail)! It is the customer's responsibility to track their orders via the Courier it was sent with.

If there are delivery delays or you would like to lodge an investigation, please do this via the courier's website. We do not have any special or faster way to contact them what is already on their website. After a customer places an order and it has been shipped, the customer cannot reverse payment or lodge payment disputes due to courier delays.

If you have an urgent order, please contact us as soon as possible to ensure your deadline is met and we can fast track it for you.

SHIPPING

We have included FREE SHIPPING on all our products Australia Wide! If you live in a remote area where the cost exceeds usual shipping charges, a request will be sent to you for the additional postage cost.

For International shipping, please contact us for a quote before placing your order.

You will be provided with the courier company name and a tracking number when you order has been shipped.

We cannot refund orders already placed as all our products are custom made just for you and we do not have a warehouse or shop we can keep any stock.

If your delivery is deemed as "lost" during transit (on its way to you), we can re-do your order for you after it is investigated by the courier company. They must declare it is "lost" first. We cannot be responsible for shipping delays once it has left with the couriers. We do all we can to get your order out quickly and efficiently!

PAYMENT

Orders can be placed through our secure website using a valid credit/debit card. All payment information is encrypted and is not shared with us.

RETURNS & REFUNDS

s. If you notify us after this time frame, unfortunately we cannot refund or replace it due to courier insurance policies.

Delivery delays
When your order is shipped, you will receive a notification with the courier name and tracking number. Please contact the courier directly if you suspect delays. If we can help you further after this, we will! We do not refund due to delays in courier deliveries after we have sent your custom made product to you.

Return
If your delivery is incorrect and you have received the wrong item, please notify us immediately. We do not accept returns due to change of mind or accidental orders after they have been paid. All our products are specifically made to order and we do not keep items in stock. Frames must be correctly handled and not carried by one edge of the mouldings, this may cause damage to the frame. Please take care when handling and moving your artwork!

Failure to accept delivery
If your order is returned to us after failure to be delivered, we cannot be responsible for any re-delivery charges. We will contact you with an online invoice to re-book your delivery. Please ensure all your delivery details are correct when placing your order, including commercial business names - just to make delivery easier for couriers to deliver without confusion.

Refunds
We cannot refund orders after they are processed as the orders
are custom made and sent out to our customers asap. We cannot process a refund due to change of mind, accidental order or items damaged in transit. We cannot process refunds for incorrectly installed wallpaper and failure to follow instructions.

Product Colour Discrepancies & Portrayal
Every effort is made to portray items accurately. Please be advised screen colour settings vary from screen to screen and can affect the way products appear. We are not responsible for any colour discrepancies. We make every effort to display our products as clearly and accurately as possible.

Thank you!